Back-office Functions that Should be Outsourced
With the cost of running back-office operations on the rise, more and more business owners are leaning towards outsourcing back-office work – and rightfully so! Since back-office functions are extremely time-consuming, they’re likely to divert you from crucial business goals. Outsourcing back-office operations can allow you to focus on expanding your business and boosting its growth.
However, that’s not to say you can entrust your business to just anyone – which is why it’s important to opt for an experienced firm and know which back-office outsourcing services to go for. There are several types of back-office outsourcing, most of which include activities that don’t need to stay in-house.
So, if you’re wondering which back-office services to outsource, let’s dive in.
But first.
Back-Office Outsourcing Meaning
The basic definition of back-office outsourcing is delegating back-office operations, which are usually labor intensive, to a third-party specialized agency. Back-office process outsourcing has been around for quite a while now and seems to only get more popular from here. It’s a great way to free up your time, focus it elsewhere on your business’s goals and increases your team’s flexibility.
Now that you’re well aware of what back-office outsourcing means, here are some back-office outsourcing solutions you may want to look into:
1. Customer Care and Support
Customer support is easily one of the most important functions of a business. Handling angry customers, tending to needs, addressing concerns and providing customers with an amazing customer experience is a tedious task. If done well, it can skyrocket your business’s success.
Therefore, getting a third-party, trained team to handle your customers is a great way to minimize your number of angry customers, eventually hurting your business’s reputation.
2. Bookkeeping and Payrolls
If you’re a business owner and absolutely despise crunching numbers, don’t fret! Asking an overworked in-house team to keep up with your books and payrolls is likely to get you in trouble with the law since they need extreme caution and focus.
Getting a third-party payroll and bookkeeping specialist ensures your business-related calculations are in order and adhere to tax regulations and payroll computations.
3. Social Media Management
Nowadays, almost every business has an online presence because the technology boom has taken over all aspects of our lives. Your potential customers are on all the big social media platforms, and if your online presence isn’t up to the mark, you risk losing out on a whole lot of revenue. Turning to professionals allows your online business accounts to be updated regularly with the hottest trends.
4. Recruiting New Workforce
Recruiting new team members can be cumbersome. There’s so much to take into consideration and almost never enough time. Getting a dedicated team to handle all the interviews and resumes for you can take a lot off your already very full plate. With their knowledge and expertise, recruiting specialists can get your firm the best talent in the country!