Pharmacist shuts down customer who complains about waiting for prescription: ‘I’m trying to make sure it doesn’t kill you’
A Tik Toker posted a video complaining about long wait times at pharmacists
Mustafa Dhahir, a pharmacist in south-west Sydney, explained the waiting time
Mr Dhahir said people will wait about 17-18 minutes for a script to be completed
He commented: ‘I’ve literally seen people wait longer at Maccas.. The guts’
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An Australian pharmacist has removed a TikTok user for complaining that she had to wait “so long” for her prescription to be filled.
Known as ‘pharmamusafa’, Mustafa Dhahir provides easy-to-follow health advice to his 280,000 followers – and has now officially signed up to address a regular complaint from pharmacy customers.
Mr Dharir, who became famous for debunking the myths about the vaccine against Covid, confirmed that while patients can see that their medication is readily available, ‘I have to enter your details via computer first’.
Mr Dhahir explained that pharmacists have to enter the person’s details into the computer first and while it may only take a minute to process the medication, there are a lot of other things that increase the waiting time.
A TikTok user has posted a video in which she complains about long wait times at pharmacists and asks why it takes ‘so long’ for her prescription to be ready when the medication is right behind them
Mustafa Dhahir, known as pharmamusafa on Tik Tok, explained the wait time by saying that many things slow down the process – and realistically it takes about 17-18 minutes to fill a script
‘Why are you waiting longer than a minute? Let’s assume there are four people waiting in front of you and each person has about three prescriptions.
“On average, each recipe takes me about a minute, so that’s an extra 12 minutes of waiting time – but this is assuming everything goes smoothly and I won’t be disturbed.”
Mr Dhahir said that people regularly come to the desk to ask for advice or for a vaccination, and that takes precedence over filling scripts.
He then estimates that the wait time to get a script filled is an average of 17 to 18 minutes before he does one last dig at those who complain about waiting.
“The most important thing is that I check that the medication isn’t killing you.
“But you’ve also been waiting about two hours with the doctors, can’t you wait for me a few more minutes?”
The pharmacist in south-west Sydney was furious: ‘I’ve literally seen people waiting longer at Maccas. the daring’
In general, his comment section was full of users who supported him.
“It’s like people assume that pharmacists just put a label on the box and hand it out…” one wrote.
The pharmacist replied, ‘I’ve literally seen people wait longer at Maccas than at a pharmacy. The guts.’
‘They are drugs that enter our bodies. I’ll wait for the extra time to make sure it’s correct,” said another.
“A lot of customers treat us like we’re fast food (employees),” commented a third.