Our experts answer readers’ home-buying questions and write unbiased product reviews (here’s how we assess mortgages). In some cases, we receive a commission from our partners; however, our opinions are our own.
The bottom line: CrossCountry Mortgage Mortgages is a very strong mortgage lender overall, particularly for borrowers looking for affordable mortgage options or those who might not qualify elsewhere. CrossCountry offers a wide range of mortgages, including a variety of government-backed options. It accepts non-traditional credit (such as rent or utility payment history) from borrowers who have no credit score on some of its loans, and it doesn’t set minimum credit scores on its products — meaning if you have a lower score but your financial profile is strong otherwise, you may still be able to qualify with this lender.
CrossCountry Mortgage: Overall Lender Rating
FeatureInsider rating (out of 5)Loan types4.5Affordability5Customer satisfaction2.99Trustworthiness5Total4.37
CrossCountry Mortgage: Pros and Cons
ProsCons
If you don’t have a credit score, you can use non-traditional credit to apply with this lender
Has many positive online customer reviews
Offers a wide variety of mortgages, including FHA 203(k) loans and streamline refinances for all government-backed loans
You’ll need to apply or submit contact information to get a rate quoteRanked low in J.D. Power’s 2022 US Mortgage Origination Satisfaction Study
CrossCountry Mortgage Interest Rates and Fees
CrossCountry Mortgage doesn’t display customized or sample rates online, which makes it hard for potential borrowers to gauge how much they might pay with this lender.
Most mortgage lenders charge lender fees as part of your closing costs. These fees are what you pay for the lender to do the work of originating and underwriting your loan. CrossCountry’s lender fees vary by state and branch, but are typically around $895, according to a spokesperson.
In 2021, the average borrower who got a conventional mortgage from CrossCountry Mortgage paid $2,512 in origination fees, according to Home Mortgage Disclosure Act data.
Compare CrossCountry Mortgage to Other Mortgage Lenders
CrossCountry Mortgage vs. Rocket Mortgage
CrossCountry Mortgage
Rocket Mortgage
Types of mortgages
Conforming, FHA, VA, USDA, jumbo, home equity loan, HELOC, reverse
Types of mortgages
Conforming, jumbo, FHA, VA
Standout feature
No minimum credit score
Standout feature
Customer service
CrossCountry Mortgage MortgagesRocket Mortgage by Quicken Loans
Rocket Mortgage – Product Name Only may be a good option if you value strong customer service. In J.D. Power’s 2022 study, Rocket Mortgage ranked No. 1, while CrossCountry Mortgage ranked below the industry average. However, CrossCountry has a lot of positive customer reviews online, so you may have a good experience with either lender.
Rocket Mortgage is one of our best mortgage refinance lenders.
Rocket has fewer mortgage options than CrossCountry and doesn’t accept non-traditional credit in lieu of a credit score. But both lenders are solid options depending on your needs.
CrossCountry Mortgage vs. Guild Mortgage
CrossCountry Mortgage
Guild Mortgage
Types of mortgages
Conforming, FHA, VA, USDA, jumbo, home equity loan, HELOC, reverse
Types of mortgages
Conforming, jumbo, FHA, VA, USDA, renovation, reverse, manufactured home, energy-efficient, doctor mortgage
Standout feature
No minimum credit score
Standout feature
Complete Rate program
CrossCountry Mortgage MortgagesGuild Mortgage
Guild Mortgage – Product Name Only is one of our best mortgage lenders for first-time buyers. It also offers a wide variety of loan types and accepts non-traditional credit from first-time homebuyers who have no credit score through its Complete Rate program.
To get a conforming mortgage with Guild, you’ll need a score of at least 620. CrossCountry Mortgage doesn’t have a set minimum score.
Guild and CrossCountry are very similar, so it may be worth it to get preapproved with both lenders if they both have options that meet your needs. Then, you can compare rates to see who offers the better deal.
How CrossCountry Mortgage Works
You can get started with CrossCountry Mortgage online or over the phone. You can also use its “find a loan officer” search tool to find a loan officer or branch near you.
CrossCountry Mortgage lends mortgages in all 50 states. You have a variety of options when it comes to mortgage types, including conforming, FHA, VA, USDA, jumbo, and reverse mortgages. It also has home equity loans and HELOCs. It offers streamline refinances on all of its government-backed loans, and FHA 203(k) loans, which roll the cost to purchase a home and make repairs to it into a single mortgage.
This lender also offers a 2-1 buydown option on its fixed-rate conventional and government-backed mortgages. With a 2-1 buydown, your interest rate is reduced by 2% for the first year you have the mortgage, then it’s reduced by 1% for the second year.
CrossCountry Mortgage doesn’t set minimum credit scores on its loans, which means that if you have a low debt-to-income ratio and a large down payment, you may be able to qualify with a lower score. If you don’t have a credit score, you may be able to use non-traditional credit data to qualify, depending on the type of loan you’re getting.
Is CrossCountry Mortgage Reliable?
CrossCountry Mortgage has an A+ rating from the Better Business Bureau.
A strong BBB grade indicates a company advertises honestly, responds effectively to customer complaints, and is transparent about business practices.
In J.D. Power’s 2021 mortgage originator study, CrossCountry Mortgage was ranked No. 4 in customer satisfaction. But in its 2022 study, CrossCountry dropped in rankings quite a bit, and now ranks below the industry average.
However, the lender currently has a 4.97 out of 5 stars on its Zillow lender profile, based on 19,030 online customer reviews. So even though it ranked low according to J.D. Power, its customer reviews indicate that you may still have a positive experience with this lender.
CrossCountry Mortgage FAQ
Is CrossCountry a good lender?
CrossCountry Mortgage is a strong lender overall, offering a variety of mortgage options and the ability to apply using non-traditional credit.
But whether it’s the right lender for you depends on your needs and budget. It’s generally a good idea to get preapproved with at least two or three different lenders so you can compare options and costs to find the best deal available to you.
Who owns CrossCountry Mortgage?
Ronald Leonhardt, Jr. is the founder and CEO of CrossCountry Mortgage.
How long has CrossCountry Mortgage been around?
CrossCountry Mortgage was founded in 2003.
Is CrossCountry a direct lender?
Yes, CrossCountry mortgage is a direct lender. This means you’ll get a mortgage by working directly with a loan officer from this lender, rather than through a mortgage broker.