Taylor Swift performs onstage for the opening night of her Eras Tour on March 17, 2023.
John Shearer/Getty Images for TAS Rights Managemen
Swifties in France are furious after Ticketmaster abruptly halted Eras Tour ticket sales for Taylor Swift’s Paris shows.
After the platform crashed during the presale on Tuesday, Ticketmaster said it would postpone the sale dates.
This incident is the latest in a series of botched Ticketmaster concert sales from around the world.
Seems like Ticketmaster has bad blood with Taylor Swift and her legion of fans — this time in France.
The company abruptly suspended ticket sales for the star’s Eras Tour in Paris and Lyon shortly after presales started on Tuesday, leaving thousands of fans hanging.
The 33-year-old singer is slated to play four shows in Paris in March 2024, and another two shows in Lyon in June 2024.
Tickets for the Paris stops were supposed to go on sale in two batches at 9 a.m. and 11 a.m. local time.
But the Ticketmaster site struggled to keep up with demand right from the start: Even fans who got into the ticket purchase page early weren’t able to check out due to a technical error on the platform.
—zoe maya (@zozomccormack) July 11, 2023
Other fans took to Twitter to complain that the queue wasn’t moving, or that the Ticketmaster platform wouldn’t allow them to log in when it was their turn to buy the tickets.
Over an hour after the presales started, Ticketmaster reassured fans on Twitter that they were aware of the problem: “Some of you may be having issues with the site this morning – we are working on it and will let you know.”
—Ticketmaster.fr (@TicketmasterFR) July 11, 2023
But a few hours later, to the shock and dismay of those already in the queue, Ticketmaster abruptly postponed the ticket sales — with new sale dates to be announced.
“The Taylor Swift sale | The 9 a.m. and 11 a.m. Eras Tour for Paris La Défense Arena has been put on hold. We will keep you posted with a new on-sale time as soon as possible. All codes not already used will remain valid,” Ticketmaster tweeted.
—Ticketmaster.fr (@TicketmasterFR) July 11, 2023
The company followed up with another Twitter update a few hours later, saying that the sales were disrupted due to “an issue with a third-party vendor,” and that “tickets are still available.” Ticketmaster did not give any further details about what the issue was and what the new sale dates were.
—Ticketmaster.fr (@TicketmasterFR) July 11, 2023
This is not the first time that Ticketmaster has botched ticket sales for a big concert.
As Insider previously reported, a similar incident took place in November last year when Ticketmaster crashed during the ticket sales for Swift’s US leg of the Eras tour. At one point, Downdetector.com outage reports for the site surged to nearly 4,000.
The Eras Tour ticketing situation got so bad that it even prompted a group of Swifties to file a complaint with the Federal Trade Commission.
The glitches, the errors, and the disruption didn’t stop there.
In December last year, Ticketmaster came under fire for selling fake tickets to a Bad Bunny concert in Mexico City.
In March, the Ticketmaster platform also crashed during the ticket sales for the Eurovision Song Contest 2023.
In June, Coldplay fans in Singapore were furious after they were frozen out of their purchases when the platform crashed yet again during the ticket sales for the band’s concerts.
All in all, it looks like it’s going to be a pretty cruel summer for European Swifties hoping to catch their idol on stage.
Ticketmaster did not immediately respond to a request for comment sent by Insider outside of regular business hours.