Medibank Confirms ALL 4 Million Of Its Customers Have Exposed Their Personal Health Information In A Hack
Medibank Reveals Hack Is Much Worse Than Anyone Thought With Stolen Private Data
Medibank Confirms All Customers’ Personal Health Data Has Been Exposed
Hack access to names, address, dates of birth, Medicare numbers, contact details
Company received files from hackers with over 1000 policy details
The new information is on top of the international student and the offshoot of the Ahm hack
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Medibank has confirmed that the hackers behind the ‘devastating’ data breach have gained access to all of its customers’ personal health records.
On Wednesday, Australia’s largest private health insurer said the number of affected customers continued to grow, revealing that all Medibank customers, as well as data from ahm and international student customers, had been consulted.
Medibank has approximately 3.7 million customers, combined with more than 700,000 ahm’s customers, meaning the hack affected more than 4.4 million Australians.
Medibank said it was currently working on each customer’s file to make sure everyone knew what information the hackers had access to.
“We believe the volume of stolen customer data will be greater and we expect the number of affected customers to grow significantly,” said Medibank chief executive David Koczkar.
My apologies to our customers. This is a terrible crime – this is a crime designed to inflict as much harm as possible on the most vulnerable members of our community.”
Medibank said the hacker even deleted some customers’ personal information and health claims.
Medibank revealed that the recent cyberattack on its system was much worse than first thought, with millions of customer data being exposed in what they called a “disturbing development.”
Australia’s largest private health insurer has confirmed that its flagship’s stolen records include names, addresses, dates of birth, Medicare numbers, contact details and claim details.
Medibank confirmed Tuesday that the stolen data from the flagship brand contained names, addresses, dates of birth, Medicare numbers, contact information and claim details.
“It has become clear that the criminal has stolen data that now contains customer data from Medibank in addition to that of ahm and international student customers,” said the private health insurer.
“This is a disturbing development and Medibank apologizes unconditionally to our customers.”
Koczkar said the company was cooperating with the police.
“We will continue to work closely with federal government agencies, including the ongoing criminal investigation into this case. We thank them for their continued support and assistance,” he said.
The company works through each customer’s file
The development comes nearly two weeks after the hack that was initially downplayed by Medibank, who said there was no evidence that customer data had been compromised.
The Australian Federal Police have launched a criminal investigation into the hack.
In positive news for customers, Medibank announced on Tuesday that it would postpone the rate hike from November 1 to January 16.
“Given the distress this crime is causing our customers, we will also postpone premium increases for Medibank and AHM customers scheduled for Nov. 1, 2022, now on Jan. 16, 2023,” Medibank said in a statement.
Compare Club CEO Andrew Davis – formerly of Medibank – said the move was a small but welcome relief for customers.
“Medibank and AHM’s decision to delay their premium increase until Jan. 16 is a small but welcome benefit to their policyholders,” said Mr. Davis.
“The other major funds will increase their premiums from November 1 as promised.
“Because inflation and the cost of living only go one way, reviewing and switching your health insurance policy to a cheaper policy is one of the easiest ways for households to save hundreds of dollars on spending.”